| Fusion Middleware – SOA Suite Solutions – Hosting
CedarCrestone's Managed Services (CMS) Host Services offering provides world-class SOA Suite hosting
across the entire suite of PeopleSoft Enterprise applications. Hosting delivers enterprise-class solutions
to our customers incorporating the following:
- CedarCrestone's partnership with SunGard for data center facilities:
- 24/7 security guards
- Controlled access and monitoring
- Automated N+2 environment controls
- Triplicate power sources
- Fuller redundant Internet access methods
- High-performance and fully redundant computing platforms
- Security Protocols, operational support, advanced systems management, best-in-class PeopleSoft
application management and planned technology upgrades
- "24/7" Help Desk dedicated to ongoing system operational and support needs
The CMS Host Services offering comes with an unsurpassed, no-nonsense, service-level agreement in which
CedarCrestone guarantees the following:
- Port-Back Guarantee: If CedarCrestone fails to perform to terms of your
contract, we will port back your systems to the location of your choosing, costs are paid by
CedarCrestone
- System Availability: Availability will be at 99.8% or higher; if lower than 99.5%, then
your next month’s hosting fee is free
- Security: If a security breach occurs due to CedarCrestone failure to follow published
procedures and best practices, then your next month’s hosting fee is free
- Disaster Recovery: If Production operations are not recovered and restored within 2 hours,
then your next month’s hosting fee is free
- Performance: CedarCrestone will commit to a 10% improvement over your current performance
levels
- Issue Response Time: Any issue or trouble ticket will be responded to within 15 minutes or
less; if not, then you receive increasing percentage credits
- Issue Resolution Time: Tickets and issues will be resolved within 4 hours for high priority
Production issues; if not, then you receive increasing percentage credits
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